Showing membership expired when it is not

CptKirk
CptKirk Quicken Windows Subscription Member ✭✭
edited January 2022 in Signing in, Passwords, and Activation (Windows)
Just started the application and there is a yellow showing 'MEMBERSHIP EXPIRED'. When I log into quicken.com it shows 'Renews Nov 28, 2022'. I have the email from quicken on 11/28/21 showing that I renewed for another year:

Membership: Deluxe
Start Date: 11/28/2021
Next Auto Renewal Date: 11/28/2022

Price: $56.28
Order Number: 007670782

In quicken when I go to help-about it shows Membership expired on 11/28/21. So something is messed up.

I have shutdown and restarted quicken a number of times.

I have done these procedures to logout and log back in:

Navigate to Edit
Preferences...
Quicken ID & Cloud accounts
Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
Follow the prompts to Sign Out
Sign back in using your Quicken ID (email) and password

Just a little annoyed is an understatement.

Comments

  • Quicken Paloma
    Quicken Paloma Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @CptKirk, 

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. For this particular instance, I would recommend un/reinstalling Quicken. 

    For instructions on un/reinstalling please click here. 

    Hope this helps. Please let us know of any other questions or concerns. 
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