Unable to close account (Mac):Quicken Deluxe Version 6.5.1 (Build 605.42638.100)

Nor10

[Removed - Rant]

How can we fix this...Any users would be appreciated but really Quicken needs to finally address...I saw the suggested work arounds from last year from Quicken Person [Removed - Disruptive]. We just need to click on close account. We don't need to create a new account; copy transactions [Removed - Profanity] Additionally, I have disconnected the accounts (From Charles Schwab) the account show disconnected but still on every sync. They want to be loaded again...How can that be if they are disconnected? [Removed-Disruptive]