Why do I keep getting a request to provide a password to my data file when there isn't one?

San Diego
San Diego Member ✭
edited October 2022 in Errors and Troubleshooting (Windows)
Why do I keep getting a request to provide a password to my data file when there isn't one?

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  • gcpierce
    gcpierce Member ✭✭
    edited January 2022
    When I start quicken today, it wants an id and pw but the requesting panel is blank with no obvious entry fields. Is this Windows 11 ""feature" for the new year? [Removed-Personal information]. Thank you.
  • grimlin
    grimlin Member ✭✭
    I got the same problem yesterday. The data file is corrupt. you have to go back to a previous backup. I am curious if others are using OneDrive User data backups like I am and that is the cause of the corruption. I was able to go back a few minutes using file history in OneDrive and restore the file instead of using my week old Quicken backup. I called in to report mine. Recommend you do the same. Quicken support says this is happening again to several people and they are tracking on 9107447
  • San Diego
    San Diego Member ✭
    Answer ✓
    Thank you. Your guidance fixed the problem.
  • San Diego
    San Diego Member ✭
    Thank you. I was able to restore an older backup file.
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