Can not sign-in or create an account from desktop browser - but can from iPhone.

André Bergevin
André Bergevin Member
edited January 3 in Before you Buy
I have this error message : Oops! Something went wrong. Please try again, and if it still
doesn't work, let us know
I tried to contact the phone or chat supprot but the links aren't working. What can I do ?

Answers

  • Quicken Jade
    Quicken Jade Moderator mod
    edited January 3
    Hello, @Andre Bergevin I'm sorry to hear that you're experiencing this issue. If possible please try creating an account on another browser or device, let me know if this works. When you say our phone and chat support links aren't working, what happens when you try to click them?
    - Quicken Jade
  • I have been able to create an account and buy the subsciption using my IPhone. I want to use Quicken from my computer but I cannot log-in whatever browser I am using. What can I do ?
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited January 3
    Are you trying to log into the main Quicken website ?
    https://signin.quicken.com/signin
    QWin Deluxe Subscription - Win10
  • SJB000
    SJB000 Member
    I have the same problem. I subscribed to Quicken Premier for Windows yesterday. Of course, the site took my money, but it will not let me login/create account on https://signin.quicken.com/signin. The credentials I am trying to use are the same ones I used when I purchased the subscription. I can log into the desktop app, but I cannot log into the website. What am I missing?
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    try navigating to the Signon from the main website ....   https://www.quicken.com/ 

    QWin Deluxe Subscription - Win10
  • SJB000
    SJB000 Member
    Thank you, Ps56k2. I encountered the same issue with it rejecting my credentials. I reset the password but no luck. I discovered I could get a chat going by clicking on Help | Live Chat Support from within Quicken. The agent sent me a password reset email. GET THIS: you have to wait at least two hours before trying to log into the website after a password reset. Nowhere is that stated when you reset your password! Cheers.