Quicken dropped Register from my Automobile loan

Dec 1st payment posted to Quicken as normal. At end of December the Account for the auto loan had disappeared. I restored it but all of the register data is gone. There is no link for Payment Details, Equity, or What if Tool. I talked to Customer Service and the guy told me Quicken no longer displayed the loan register. He also HUNG UP on me leaving my issue unresolved.