All of my accounts with tthe exception of one bank account have disappeared from my side bar

maggiep

please see my screenshot

maggiep

today i executed quicken updates. i had 6 accounts - 2 bank and 4 credit cards. Now i can only access one bank account.

volvogirl

Please stick to one post and response to those.  People are trying to help you.  

maggiep

thank you Rick, i mispoke - those 5 accounts are generated from one bank account. i have another bank account and 4 credit cards that are not showing.

maggiep

Rick, i did click the ...and clicked on expand all side bar groups with no positive result.

maggiep

volvogirl thank you i am new to this and thank anyone who helps me.

jacobs

@maggiep I'm confused. You said you had 2 bank accounts and 4 credit card accounts, but the screenshot you posted shows one checking, two savings and two credit card accounts. Is this the before or after shot? When you say you can only access one bank account, what exactly do you mean? If you click on one of those other accounts shown in your screenshot, are you not seeing the register for that account? 

maggiep

jacobs - all of the 'accounts' shown are generated by one bank. I realize now how important language is. Those 5 'accounts' are all from one bank. I have a second bank with four accounts and 4 credit cards from companies like costco. these 8 accounts disappeared this morning.

maggiep

Quicken Deluxed 6.5.1 and macOS 12.1. i clicked on account display and checked show hidden, show closed etc. and i clicked on expand all sidebar groups.

maggiep

sorry Rick, i didn't complete my response. Those commands did not result in seeing my other accounts. thank you for hanging in here with me!

volvogirl

Maybe you opened the wrong data file?   See if you have other files.  

maggiep

i am not sure what you mean by data file. Last night i went into my backups and uploaded my data from November 2021. So i have recovered most of my data - i still don't know what happened. I appreciate your help. It appears the chat wait time is down to 14 minutes - i will utilize them. thanks so much

maggiep

thank you RickO - i went to my backup and uploaded from November 2021. All accounts appeared. Wish i knew what happened -