Login failed and I can't recreate new login

I need to access my account to change my credit card for auto renewal billing. Quicken isn't recognizing my login, so I asked for reset. Even after doing that it still won't allow me to login. I waited 40 minutes for a chat, and nothing [Removed - Inaccurate/Speculation]. I'm at a loss how to change my credit card and have no way to reach my account or tell Quicken about it.

Answers

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    If you haven't already, you may want to review: https://www.quicken.com/support/quicken-support-options
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    irwinfayne said:  Quicken isn't recognizing my login...
    what happens when you go to the Quicken signin screen -



    Quicken Subscription - Windows 10
  • irwinfayne
    irwinfayne Member ✭✭
    I'm able to sign into Quicken the app using my normal login information. It's only when I attempt to access my account settings on the Quicken website that it won't recognize my login.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    I'm able to sign into Quicken the app using my normal login information. It's only when I attempt to access my account settings on the Quicken website that it won't recognize my login.
    If you haven't already, I suggest you try accessing your account from within Quicken: select Help > My Quicken Account

    If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options


  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited January 4
    irwinfayne said:   It's only when I attempt to access my account settings on the Quicken website that it won't recognize my login.
    what is the error - ???
    BTW... the same exact email address and password is used for accessing this forum.

    Quicken Subscription - Windows 10
  • irwinfayne
    irwinfayne Member ✭✭
    Oops! Something went wrong.
    Please try again, and if it still
    doesn't work, let us know.
  • irwinfayne
    irwinfayne Member ✭✭
    > @Sherlock said:
    > If you haven't already, I suggest you try accessing your account from within Quicken: select Help > My Quicken Account
    >
    > If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

    the only two choices are by phone and chat. I tried chat. Even though it said 25 minutes for chat to begin, it hadn't started after 40 minutes so I gave up.
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    edited January 4
    > @Sherlock said:
    > If you haven't already, I suggest you try accessing your account from within Quicken: select Help > My Quicken Account
    >
    > If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

    the only two choices are by phone and chat. I tried chat. Even though it said 25 minutes for chat to begin, it hadn't started after 40 minutes so I gave up.
    If not chat, then phone.  Those are the Quicken Support's options.  We're just other users. There isn't really anything we can do to correct the issue you're having.
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    I need to access my account to change my credit card for auto renewal billing. Quicken isn't recognizing my login, so I asked for reset. Even after doing that it still won't allow me to login. I waited 40 minutes for a chat, and nothing [Removed - Inaccurate/Speculation]. I'm at a loss how to change my credit card and have no way to reach my account or tell Quicken about it.

    irwinfayne ,

    It is quite possible for you to be experiencing what you are facing.

    Use a browser like Microsoft Edge or Firefox and attenpt to sign in here:  https://www.quicken.com/ .

    Do not use the Quicken Program, itself.
    thecreator - User of Quicken Subscription R37.67  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32-Bit Build 19044.1466
                       Windows 11 Pro 64-Bit Build 22000.434
    also            Windows 10 Pro 64-Bit Build 19044.1466

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • irwinfayne
    irwinfayne Member ✭✭
    > @thecreator said:
    > Hi  @irwinfayne ,
    >
    > It is quite possible for you to be experiencing what you are facing.
    >
    > Use a browser like Microsoft Edge or Firefox and attenpt to sign in here:  https://www.quicken.com/ .
    >
    > Do not use the Quicken Program, itself.

    that link worked. I was able to login, change my payment method. Thanks!!!
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