Login failed and I can't recreate new login

irwinfayne

I need to access my account to change my credit card for auto renewal billing. Quicken isn't recognizing my login, so I asked for reset. Even after doing that it still won't allow me to login. I waited 40 minutes for a chat, and nothing [Removed - Inaccurate/Speculation]. I'm at a loss how to change my credit card and have no way to reach my account or tell Quicken about it.

Sherlock

If you haven't already, you may want to review: https://www.quicken.com/support/quicken-support-options

Ps56k2

irwinfayne said:  Quicken isn't recognizing my login...

what happens when you go to the Quicken signin screen -

https://signin.quicken.com/signin

irwinfayne

I'm able to sign into Quicken the app using my normal login information. It's only when I attempt to access my account settings on the Quicken website that it won't recognize my login.

Sherlock

irwinfayne said:

I'm able to sign into Quicken the app using my normal login information. It's only when I attempt to access my account settings on the Quicken website that it won't recognize my login.

If you haven't already, I suggest you try accessing your account from within Quicken: select Help > My Quicken Account

If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

Ps56k2

irwinfayne said:   It's only when I attempt to access my account settings on the Quicken website that it won't recognize my login.

what is the error - ???

BTW... the same exact email address and password is used for accessing this forum.

irwinfayne

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irwinfayne

> @Sherlock said:
> If you haven't already, I suggest you try accessing your account from within Quicken: select Help > My Quicken Account
>
> If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

the only two choices are by phone and chat. I tried chat. Even though it said 25 minutes for chat to begin, it hadn't started after 40 minutes so I gave up.

Sherlock

irwinfayne said:

> @Sherlock said:
> If you haven't already, I suggest you try accessing your account from within Quicken: select Help > My Quicken Account
>
> If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

the only two choices are by phone and chat. I tried chat. Even though it said 25 minutes for chat to begin, it hadn't started after 40 minutes so I gave up.

If not chat, then phone.  Those are the Quicken Support's options.  We're just other users. There isn't really anything we can do to correct the issue you're having.

thecreator

irwinfayne said:

I need to access my account to change my credit card for auto renewal billing. Quicken isn't recognizing my login, so I asked for reset. Even after doing that it still won't allow me to login. I waited 40 minutes for a chat, and nothing [Removed - Inaccurate/Speculation]. I'm at a loss how to change my credit card and have no way to reach my account or tell Quicken about it.

irwinfayne ,

It is quite possible for you to be experiencing what you are facing.

Use a browser like Microsoft Edge or Firefox and attenpt to sign in here:  https://www.quicken.com/ .

Do not use the Quicken Program, itself.

irwinfayne

> @thecreator said:
> Hi  @irwinfayne ,
>
> It is quite possible for you to be experiencing what you are facing.
>
> Use a browser like Microsoft Edge or Firefox and attenpt to sign in here:  https://www.quicken.com/ .
>
> Do not use the Quicken Program, itself.

that link worked. I was able to login, change my payment method. Thanks!!!