Schwab Bond Fund Download Issues

Security Comparison for a Quicken account linked to a Schwab Nuveen Bond fund shows all securities at a zero balance from Schwab since the code change on 11/17. On an earlier support call the tech rep said bonds were still not downloading properly. Is that a known outstanding issue?
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  • Quicken Jared
    Quicken Jared Moderator mod
    edited January 6
    decl said:
    Security Comparison for a Quicken account linked to a Schwab Nuveen Bond fund shows all securities at a zero balance from Schwab since the code change on 11/17. On an earlier support call the tech rep said bonds were still not downloading properly. Is that a known outstanding issue?
    Hello @decl,

    Thank you for contacting the Quicken Community and I am so sorry you are experiencing this issue with your Schwab investment balances.

    As far as the outstanding open alerts are concerned, you can check all of these - including those associated with Charles Schwab - in the thread category linked here:

    https://community.quicken.com/categories/alerts

    With regards to the matter at hand, have you tried going into the Columns menu located in the Transactions tab of the account and then checking the little box next to Balances? The Columns menu can be accessed via the icon of the rectangle with the two lines dividing it into three, located in the lower right-hand side of the Quicken window.

    Thanks,

    Quicken Jared 
  • decl
    decl Member
    Jared

    The update balance entry would insert a bunch of placeholder entries if I did that, I am trying to get to the root cause of why it is not getting the balances from Schwab in the download
  • decl
    decl Member
    the balances are in the display - that is not the issue. Other suggestions?
  • Quicken Jared
    Quicken Jared Moderator mod
    decl said:
    the balances are in the display - that is not the issue. Other suggestions?
    @decl,

    Thanks for checking back in and updating us, as well as providing some additional information. One thing that occurs to me would be checking whether the .csv files are importing into spreadsheets properly. You could try downloading the transactions from your Charles Schwab online banking profile, then importing them to another application. Do you notice that balances are missing when you try to open the imports in other software? Also, was the technical support representative you mentioned speaking with earlier a Charles Schwab associate?

    I look forward to hearing more from you regarding this issue.

    Thanks,

    Quicken Jared 
  • decl
    decl Member
    the accounts include balances and the tech rep was from Quicken and is now escalated to a Tier 2 rep.