Quicken for Mac 6.5.1 update

ericbussian1
ericbussian1 Member
I allowed Quicken to update to version 6.5.1 today. Now it attempts to convert/update my data file and then returns an error message and refuses to open that data file. I have restarted my computer with no resolution. It offers to open Quicken by starting a new account.

Comments

  • RickO
    RickO SuperUser, Mac Beta Beta
    Can you post a screenshot of the error message here? You will probably want to contact Quicken Support.

    In the mean time, the previous version of the Quicken app can be found in your Trash folder if you'd like to revert to that version (probably 6.4.x). Your current data file is probably not damaged, but if it is, there is a Pre-Update backup of your file that can be found at HardDrive > Users > (youruserid) > Library > Application Support > Quicken > Backups > Automatic Backups. To access the User Library folder, hold down the Option key while clicking the Go menu in the Finder.

    Before you revert to 6.4.x, you may want to attempt to restore the pre-update backup and see if 6.5.1. will convert it successfully. Maybe it was a one time glitch.
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • ericbussian1
    ericbussian1 Member
    Thanks - I did successfully revert to the previous version and it's working fine. I still need to eventually update, so I'll have to get with Quicken support - I thought maybe they monitored these threads.
  • RickO
    RickO SuperUser, Mac Beta Beta
    No, the forum is not monitored by support. It is primarily user-to-user with occasional contributions by the Moderators (who are not part of the support organization).
    Quicken Mac Subscription; Quicken Mac user since the early 90s
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