Bill payment amounts involuntarily reduced
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Dave in SF
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So I have been having a frequent problem where a Quick Pay credit card payment I have set up long in advance has the amount "rejected" on the day of payment and a payment for a lesser amount is made. I get an email from Quicken saying something like "Payment completed, Amount Reduced".
This was very confusing at first, but after several occurrences, I realized that this is occurring when there are any other credits on my bill during the month. For example:
Balance due on monthly statement: $1000
I set up Quick Pay payment for $1000.
A couple weeks later, I get a merchant credit for $5.
A week later, my payment date arrives, and my $1000 payment is rejected but a $995 payment gets made.
This is super annoying, because none of this gets automatically fixed in the register, so I end up with my original $1000 payment in the register, plus a new $995 payment that gets downloaded from the bank, and I have to manually fix it all.
Eventually I *think* I figured out that this only happens when I've chosen (in the Quick Pay window) to pay the "entire balance", and so I started selecting "Other amount" and then entering the entire balance amount there. That seems to solve the problem. BUT:
Some accounts don't come up with the three options in Quick Pay (Entire Balance, Minimum Payment, Other Amount) and only have a single amount field. On those accounts, this problem keeps occurring and there seems no way to fix it.
This was very confusing at first, but after several occurrences, I realized that this is occurring when there are any other credits on my bill during the month. For example:
Balance due on monthly statement: $1000
I set up Quick Pay payment for $1000.
A couple weeks later, I get a merchant credit for $5.
A week later, my payment date arrives, and my $1000 payment is rejected but a $995 payment gets made.
This is super annoying, because none of this gets automatically fixed in the register, so I end up with my original $1000 payment in the register, plus a new $995 payment that gets downloaded from the bank, and I have to manually fix it all.
Eventually I *think* I figured out that this only happens when I've chosen (in the Quick Pay window) to pay the "entire balance", and so I started selecting "Other amount" and then entering the entire balance amount there. That seems to solve the problem. BUT:
Some accounts don't come up with the three options in Quick Pay (Entire Balance, Minimum Payment, Other Amount) and only have a single amount field. On those accounts, this problem keeps occurring and there seems no way to fix it.
There is really no justification for changing the amount of a payment that has been set up, and I hope that Quicken can find a way to eliminate this behavior.
It's super annoying. The only MORE annoying issue is when a long-before-scheduled Quick Pay payment suddenly and inexplicably fails on the day it's supposed to be paid. That problem will be the subject of another post.
It's super annoying. The only MORE annoying issue is when a long-before-scheduled Quick Pay payment suddenly and inexplicably fails on the day it's supposed to be paid. That problem will be the subject of another post.
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