QuickPay failed, says pay account needs validated at payee, but they do not need that?

JLuna
JLuna Quicken Windows Subscription Member
edited February 2022 in Errors and Troubleshooting (Windows)
Quicken email today "Quicken was unable to process your payment because your external bank account ending in XXXXX must first be validated on the xxxxx Credit Union website. Your payment has been canceled. " But the credit union tells me they do not need or have a validation like this for normal ACH payments, only for payments initiated as pulls from their web site. So what happened, and what is Quicken trying to tell me, and how to fix?
Thanks

Comments

  • Quicken Paloma
    Quicken Paloma Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @JLuna, 

    Thank you for reaching out to the Quicken Community, although we apologize for the confusion. I have sent you a message regarding some account information and additional steps. When you have a moment please check your inbox. 

    -Quicken Paloma
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