Reconciliations keeps changing after syncing

Natalie
Natalie Member ✭✭
edited February 2022 in Registers & Transactions (Windows)
I thought maybe I accidentally changed an entry but this is now happening quite frequently. I go to reconcile and my beginning reconciliations are off. I spend hours trying to figure it out and finally find a duplicate from 5 years ago. Then it happens again the next month. This has happened for many months now and appears to be an issue with the Quicken syncing. Quicken records a duplicate transactions and marks as R reconciled in the register so it is so hard to find them. I usually have to go back several years just to find the entry. I now have to keep a separate spreadsheet to track my previous reconciliations. [Removed - Rant]

Comments

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    Hello @Natalie,

    Thank you for coming to the Community to report the issues you are having, though I apologize you are experiencing this.

    Please save a backup and then go to Edit>Preferences>Mobile & Web>Reset your cloud data.

    This will reset the data through the Quicken cloud and should clear up the issue you are having.

    Do let us know if the issue persists after these steps have been completed.

    Thank you!




    Quicken Alyssa

    Quicken Alyssa

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