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PNC visa not updating at all

Jim

I am using Quicken 2018, windows 7 & 11,( 2 different computers) Quicken is updated. PNC visa, express web connect is not updating nor downloading any transactions. I have reset, deactivated,activated, nothing works. It tells me reset was successful, but nothing downloads.Direct connect is not available for this account. Other PNC accounts (direct connect ) work fine. All other express web accounts work fine. If I was to add account again, how far back are transactions? Would I need to recatergorize every transaction? Any suggestions would be appreciated.

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GeoffG

I would suggest contacting Quicken Support to reset your connection. There have been situations where a user deactivate/activate a connection too many times that causes an error in the connection requiring support to reset the connection on the server side.
Official Quicken® Support - Phone, Chat, or Community

Hopefully that will address your issue.