Message to renew my subscription pops up when I update my online accounts

BichN
BichN Member ✭
edited January 18 in Errors and Troubleshooting (Quicken on the Web)
:/ my subscription is good until May of 2023, yet when I click on update my online accounts I get the message to renew my account and it will not update my online accounts. What good does it do me to have a subscription if the online update for my accounts does not work?

Best Answer

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Answer ✓
    Please follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out 
    6. Sign back in using your Quicken ID (email) and password.
    Quicken Subscription HBRP - Windows 10

Answers

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Answer ✓
    Please follow the steps below in order to do so.
    1. Navigate to Edit
    2. Preferences...
    3. Quicken ID & Cloud accounts
    4. Click Sign in as a different user (or it might say Sign in using a different Quicken ID)
    5. Follow the prompts to Sign Out 
    6. Sign back in using your Quicken ID (email) and password.
    Quicken Subscription HBRP - Windows 10
  • BichN
    BichN Member ✭
    Thank you!
This discussion has been closed.

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