Capital One download problems

Lorraine A
Lorraine A Member ✭✭
This problem persists. I have tried to reactivate the online download multiple times but keep getting the message " Sorry. We encountered an error. (It's not your fault.) There is no code for the error. The problem has been going on since the last week in December. When will it be resolved?


  • Quicken Anja
    Quicken Anja Moderator mod
    Hello @Lorraine A,

    Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

    We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

    I apologize for any inconvenience this may cause in the meantime! Thank you.

    -Quicken Anja
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This discussion has been closed.