Pay Pal Transaction Fees are no longer downloading

John Dickson
John Dickson Member ✭
edited February 2022 in Registers & Transactions (Mac)
Since Jan 11th, Pay Pal Transaction Fees are no longer downloading when updating that account. The Gross Amount is downloading correctly as normal, but the approx 3% fee that Quicken charges has disappeared. Has anyone else had a similar problem? It has been downloading fine for the past 3 years, and all of a sudden just stopped. I've reset the connection, deleted and created a new account, etc. without success. Using Quicken V. 6.5.1 for MAC OS 12.1.

Comments

  • Quicken Alyssa
    Quicken Alyssa Moderator mod
    Hello @John Dickson,

    Thank you for coming to the Community to report the issues you are having, though I apologize that you are experiencing this. 

    Please provide me with three examples of the transactions that are missing. I will need Payee, Date, and Amount for all three. 

    Then go Help>Report a problem from within your Quicken software. Leave the log files attached and send them over to Quicken. Let us know once you have done this so we can take a look at the log files for those transactions for you.

    Thank you!




    Quicken Alyssa

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