Randolph Brooks Federal Credit Union (RBFCU) online services connection error

Russell-page

I am re-posting this as the previous discussion got closed and Quicken has been unable to resolve my problem. They didn't even respond to my last support request I sent. Since November I have been unable to download transactions automatically requiring me to do a manual download. When I try and setup online transactions I get "We encountered a problem communicating with RBFCU (Its not your fault). After an hour or so on a call with quicken they admitted it didnt make sense and suggested I change my password and secret question and try again. I did both and no change. I know Quicken is connecting to my RBFCU account as when I changed my question quicken prompted me for it. Is anybody else having the same issue?