Can't update accounts

dddenise1

After two months of inactivity I logged in and updated to Mac version 6.5.1. Chase and Citicard accounts won't update. On Chase, I am asked to re-download transactions by reselecting the bank and inputting user name and password. In the middle of approval, it gives me a dialogue box asking for the password of a long retired American Express account, showing the ID as one of those ultra long(30-ish characters) log-in names of numbers and letters. I don't recognize this ID at all. When I cancel and go back to try to log in to Chase, it asks me about the American Express account again, over and over this goes. Also with another account I haven't used in years. This is something wrong with Quicken on my desktop, not Chase. HELP!