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OL-393-A error when downloading from Bank of the West

ChuckM79

Bank of the West downloads were working fine for me in Quicken for Windows. Then I added a new account and I keep getting the OL-393-A error. Any ideas?

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ChuckM79

https://www.quicken.com/support/message-when-using-quicken-online-services-ol-393
I've tried these steps and they didn't change anything.

Quicken Anja

Hello @ChuckM79,

Thank you for taking the time to visit the Community and report this issue, though I apologize that you are experiencing this.

If the troubleshooting instructions found in this support article regarding error OL-393 fail to resolve the error, then as stated at the bottom of the article;
"You will need to contact your financial institution for assistance. Quicken does not have access to the financial institution's servers to be able to correct the problem.

This may require you request to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with them may be necessary."

We apologize for any inconvenience! Thank you.

ChuckM79

I read the article again carefully and was able to fix my problem. I had to disable "Online Bill Pay" under "Online Services" and now the error is gone.

Quicken Anja

Thanks for the update! Glad to hear you were able to resolve the issue.