Mobile App not syncing

Steven Bartlett
Steven Bartlett Member ✭✭
edited March 12 in Using the Mobile App
Anyone else having issues with the Mobile App not syncing when you do a "One step Update"?
Everything used to update and Sync when you did a One Step. Now you have to do it separately.

Comments

  • Quicken Jade
    Quicken Jade Moderator mod
    Hello @Steven Bartlett, I'm sorry to hear that you're experiencing
     this issue. Are you getting any cloud sync errors? If so please follow these steps and let me know if it helps;
    • Step 1: Reset the cloud data through the desktop program. Go to Edit > Preferences > Mobile & Web. Click Reset your cloud data.
    • Step 2: After resetting your cloud data. You'll need to sign out of the Mobile App and sign back in: Open the Quicken Mobile App.
    - Quicken Jade
  • Steven Bartlett
    Steven Bartlett Member ✭✭
    I did that and that process fixed other issues that I was having with the Mobile app not being right. Still the Cloud will not sync unless I go to Mobile & Web and sync there. The One Step will not Sync the Mobile app.
  • garyhesq
    garyhesq Member
    I have the exact same problem.
  • Steven Bartlett
    Steven Bartlett Member ✭✭
    Today it seems to be fixed now for me.
This discussion has been closed.