Schwab bond prices still not downloading as of 1/28/2022 - thousands still impacted by this
BondTech
Quicken Windows Subscription Member ✭✭
For all of you still impacted by this ongoing disaster...
I looked up who owns Quicken these days, and I found it to be a venture capital firm called Aquiline.
I was able to locate a contact e-mail on their web site (contact@aquiline.com), and sent them the following e-mail this evening - feel free to launch your own message to them to hopefully put pressure on their management and get somebody within Quicken to pay attention and get this fixed.
Message sent:
"I am reaching out to your firm as a last resort to get some badly needed help for your portfolio company, Quicken.
Based on news reports, it appears that you now own them.
If that is correct, I am reaching out to you to let you know they are letting thousands of customers down right now and have been doing so since November 2021.
If you’re not familiar with the situation, Quicken went through an upgrade in their data feeds from Charles Schwab in November 2021.
Short story – it was an absolute disaster. Thousands of us are still reeling from things that don’t work properly in the software as a result.
The CEO of Quicken, Eric Dunn, has been relatively useless to his customers in bringing this to a resolution, and the Quicken support boards have been even worse.
It appears they have simply thrown in the towel and are offering no path to a fix – if there is one, it isn’t visible to us on the outside.
I would be happy to discuss this further by phone or e-mail.
Even more importantly, all of us are hopeful you can light a fire under the management of Quicken to get this fixed.
Thank you very much for reading this and any help you can provide."
Sincerely,
Scott Gregory
I looked up who owns Quicken these days, and I found it to be a venture capital firm called Aquiline.
I was able to locate a contact e-mail on their web site (contact@aquiline.com), and sent them the following e-mail this evening - feel free to launch your own message to them to hopefully put pressure on their management and get somebody within Quicken to pay attention and get this fixed.
Message sent:
"I am reaching out to your firm as a last resort to get some badly needed help for your portfolio company, Quicken.
Based on news reports, it appears that you now own them.
If that is correct, I am reaching out to you to let you know they are letting thousands of customers down right now and have been doing so since November 2021.
If you’re not familiar with the situation, Quicken went through an upgrade in their data feeds from Charles Schwab in November 2021.
Short story – it was an absolute disaster. Thousands of us are still reeling from things that don’t work properly in the software as a result.
The CEO of Quicken, Eric Dunn, has been relatively useless to his customers in bringing this to a resolution, and the Quicken support boards have been even worse.
It appears they have simply thrown in the towel and are offering no path to a fix – if there is one, it isn’t visible to us on the outside.
I would be happy to discuss this further by phone or e-mail.
Even more importantly, all of us are hopeful you can light a fire under the management of Quicken to get this fixed.
Thank you very much for reading this and any help you can provide."
Sincerely,
Scott Gregory
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