Why does paypal import my invoices into my register?

skatermanbob
skatermanbob Quicken Windows Subscription Member ✭✭
edited March 2022 in Registers & Transactions (Windows)
When syncing my paypal account, quicken imports any invoices I send as an expense and when they are paid, they are tracked as an income with a net value of 0. This is not correct, and I need to manually delete every invoice I send from my register any time I sync my paypal to quicken. Please see attached image.

Any suggestions for how to stop this from happening?
1.png 16.6K
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Answers

  • Quicken Paloma
    Quicken Paloma Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @skatermanbob, 

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you could you please let us know what connection method you are using? Also, how long has this issue been occurring? 

    Please elaborate so that we may provide guidance. 

    -Quicken Paloma
  • skatermanbob
    skatermanbob Quicken Windows Subscription Member ✭✭
    thanks for the quick response! The connection method is express web connect. and this issue seems to be pretty recent. within the last month maybe?
  • skatermanbob
    skatermanbob Quicken Windows Subscription Member ✭✭
    Any update on this?
  • VicLM
    VicLM Quicken Mac Subscription Member ✭✭
    Also starting happening to me this month. I need an update on this!
  • VicLM
    VicLM Quicken Mac Subscription Member ✭✭
    hello! can we get some help on this, please? i just found that it also skipped some of the paypal transactions that need to be imported.
  • skatermanbob
    skatermanbob Quicken Windows Subscription Member ✭✭
    edited March 2022
    something as simple as an acknowledgement would be wonderful. [Removed - Alumni Tags]
  • skatermanbob
    skatermanbob Quicken Windows Subscription Member ✭✭
    Unhappy to report that this is STILL a problem.
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