Quicken program stops working on backup

Question

Subscription Quicken program stops working when trying to backup register file. Every month when trying to backup register file program stops working. I have to download new program. Why?

Quicken Paloma · Answer

Hello @natwater,

Thank you for reaching out to the Quicken Community. We apologize you are having this issue. Could you please let us know what the error code or message is? Also for this particular instance, I would recommend backup your file up to the C: Drive and then copying it into the D : disk or any other place desired.

Thank you.

-Quicken Paloma

natwater · Answer

I have a Lexar backup that I want to backup every month. D: is not read.  I can not make it read to the D: disk.

Quicken Paloma · Answer

Hello @wkg,

Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. For instance, where is your main/active file located? Also, are you getting any error message? Could you please elaborate of what you mean that the program stops working? 
Thank you! 
-Quicken Paloma