Morgan Stanley Downloads failing since Jan 23

mellery451

I haven't had a successful account update from Morgan Stanley for a week. I keep submitting the error logs - is anyone working on this? Yes, I already have third party data sharing enabled.

Quicken Jared

mellery451 said:

I haven't had a successful account update from Morgan Stanley for a week. I keep submitting the error logs - is anyone working on this? Yes, I already have third party data sharing enabled.

Hello @mellery451, 

I am so sorry to hear that you are experiencing this issue. Thank you for reaching out to the Quicken Community in order to discuss this matter.

I would love to provide further assistance and troubleshooting recommendations, but first I do have some additional questions for you. What error messages are you seeing when the downloads are failing? Is this happening when you try to update your accounts, or when you download from the Financial Institution and then attempt to import transactions? Also, what instance are you trying to connect with in Quicken when you get to the bank list?

I look forward to your reply, and hope to continue working with you on this problem in this discussion.

Thank you,

Quicken Jared