Unable to Reset Account

Jay2456

When I tried to reset an account, I received an error message indicating that I had to accept all downloaded transactions first. However, there are no transactions to download according to the account register. How to I clear downloaded transactions that I cant see?

Frankx

Hi @Jay2456

I would suggest that you follow these steps:

1) Open the Account register and click on the "Gear" icon in the upper right;
2) Click on "Edit Account Details" > then click the "Online Services" tab;
3) In the "Online Setup" box - click on "Automatic entry is: Off" > then click the "Yes" button, and then "OK";
4) Close the "Account Details" window.
5) Use the "Ctrl+Alt+U" key combination > enter your account password > Click "Update Now";

Once the update is complete > follow the above steps (1, 2, & 3) again, BUT change the setting back to "Automatic entry is: Off"

Let me know how that goes or if you have any followups.

Frankx

Frankx

Hi @Jay2456

I would suggest that you follow these steps:

1) Open the Account register and click on the "Gear" icon in the upper right;
2) Click on "Edit Account Details" > then click the "Online Services" tab;
3) In the "Online Setup" box - click on "Automatic entry is: Off" > then click the "Yes" button, and then "OK";
4) Close the "Account Details" window.
5) Use the "Ctrl+Alt+U" key combination > enter your account password > Click "Update Now";

Once the update is complete > follow the above steps (1, 2, & 3) again, BUT change the setting back to "Automatic entry is: Off"

Let me know how that goes or if you have any followups.

Frankx