Support keeps ghosting on me

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cschlotwalker
cschlotwalker Member ✭✭
edited March 2022 in Errors and Troubleshooting (Windows)
i have been working on a connectivity issue for 6 weeks with MassMutual retiresmart which worked until november 15, 1021. i have had several support reps from quicken try to help me, they have asked for files given me tickets - said they would call me the next night and that never happens. The last person said they were sending me up to an analyst and i would get a call which never happened. i cant find a way in the system to escalate.

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  • Quicken Anja
    Quicken Anja Moderator mod
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    Hello @cschlotwalker,

    I have sent you a direct message, please navigate to the inbox in the top right-hand corner of the Community page and check your inbox.


    Thank you!

    -Quicken Anja
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