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How do I remove an online biller

edwhite

This particular account was closed and the online biller didn't check the online account before it was brought down. As a result, the account thinks I still owe a bill. I have tried almost everything to clear the account but it will not let me remove it. Any ideas?

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Sherlock

edwhite said:

I did try that, but it comes back and says I can't remove an online biller while it still has a balance due. I am trying to get the system to recognize the bill was paid off. I even entered a dummy payment to the account, but it wants confirmation from the account.

I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

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Sherlock

edwhite said:

This particular account was closed and the online biller didn't check the online account before it was brought down. As a result, the account thinks I still owe a bill. I have tried almost everything to clear the account but it will not let me remove it. Any ideas?

Have you tried to remove the online biller? If not, I suggest you open the Bills or Bills, Income & Transfers view on the Bill & Income tab, select the gear icon at the upper right and Manage Online billers.

edwhite

I did try that, but it comes back and says I can't remove an online biller while it still has a balance due. I am trying to get the system to recognize the bill was paid off. I even entered a dummy payment to the account, but it wants confirmation from the account.

Sherlock

edwhite said:

I did try that, but it comes back and says I can't remove an online biller while it still has a balance due. I am trying to get the system to recognize the bill was paid off. I even entered a dummy payment to the account, but it wants confirmation from the account.

I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options