How do I remove an online biller

edwhite
edwhite Quicken Windows Subscription Unconfirmed ✭✭
edited March 2022 in Errors and Troubleshooting (Windows)
This particular account was closed and the online biller didn't check the online account before it was brought down.  As a result, the account thinks I still owe a bill.  I have tried almost everything to clear the account but it will not let me remove it.  Any ideas?


Best Answer

  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    edwhite said:
    I did try that, but it comes back and says I can't remove an online biller while it still has a balance due.  I am trying to get the system to recognize the bill was paid off.  I even entered a dummy payment to the account, but it wants confirmation from the account.
    I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

Answers

  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    edited February 2022
    edwhite said:
    This particular account was closed and the online biller didn't check the online account before it was brought down.  As a result, the account thinks I still owe a bill.  I have tried almost everything to clear the account but it will not let me remove it.  Any ideas?
    Have you tried to remove the online biller?  If not, I suggest you open the Bills or Bills, Income & Transfers view on the Bill & Income tab, select the gear icon at the upper right and Manage Online billers.
  • edwhite
    edwhite Quicken Windows Subscription Unconfirmed ✭✭
    I did try that, but it comes back and says I can't remove an online biller while it still has a balance due.  I am trying to get the system to recognize the bill was paid off.  I even entered a dummy payment to the account, but it wants confirmation from the account.
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    Answer ✓
    edwhite said:
    I did try that, but it comes back and says I can't remove an online biller while it still has a balance due.  I am trying to get the system to recognize the bill was paid off.  I even entered a dummy payment to the account, but it wants confirmation from the account.
    I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options
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