PenFed Visa won’t connect in Bill Manager

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Jim Bailey
Jim Bailey Member ✭✭
edited March 2022 in Errors and Troubleshooting (Windows)
I can’t get my PenFed Visa account to connect in Bill Manager so I can use Quickpay to make payments on my account. It appears that I am able to download transactions using OSU, but this problem has persisted for a few months. For several years I had no problem with using Quickpay for this account. I was asked earlier to send my log files, which I did, but then I got no response. When I followed up on that email, I got a response that the matter had been closed.

Answers

  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
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    Hello @Jim Bailey, 

    Thank you for reaching out to the Quicken Community. We apologize you are having this persisting issue. After taking a further look, I was able to find that the status of the biller is currently degraded. This means that attempting to connect, make payments or view statements is not available at the moment.

    A report has been submitted regarding this issue to our service provider. At the moment we do not have an ETA for a solution. Pardon the inconvenience. 

    -Quicken Paloma
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