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Error reauthorizing Capital One 360 account (CC-501)

sanderb2

Can we re-open this thread? I am completely unable to reauthorize my Cap one 360 account. Historically, this has been a problem and seems to be a problem again with Capital One 360. I am not keen to make a new account with a new name this time. Can you just fix the issue with Cap One downloading of transactions?

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Jeffrey Wilens

I was finally able to reauthorize 5 Capital One 360 accounts that share a login. It worked for 2-3 weekly downloads. But today it failed with CC501 error. There was a link to this page which says contact customer support.

https://www.quicken.com/support/error-when-using-online-services-cc-501

I will try again to do the express web connect+ tomorrow and then contact support.

Why are you reauthorizing? Did the downloads stop working?