Chase Bank credit card transactions not downloading

DG65
DG65 Member
Using Quicken Deluxe for Mac. All credit card transactions from Chase Bank have stopped downloading as of 1/4/2022. Have reset the connection more than once without luck. All transactions have to be entered manually. There must be a fix for this?

Best Answer

  • RickO
    RickO SuperUser, Mac Beta Beta
    Answer ✓
    My Chase cards (two of them) both seem to be downloading fine. What connection type do you have set up? If it is Quicken Connect, please try changing it to Direct Connect. This eliminates the intermediate Quicken server and tends to be faster and more reliable. Chase does not charge for D/C service for credit cards. Make sure the FI name is "Chase".

    To switch to D/C, open the Account Settings > Downloads and click Change Connection Type. The trick here is to click the Options button, even though it may appear to be grayed out. You will then see the option for Direct Connect.
    Quicken Mac Subscription; Quicken Mac user since the early 90s

Answers

  • RickO
    RickO SuperUser, Mac Beta Beta
    Answer ✓
    My Chase cards (two of them) both seem to be downloading fine. What connection type do you have set up? If it is Quicken Connect, please try changing it to Direct Connect. This eliminates the intermediate Quicken server and tends to be faster and more reliable. Chase does not charge for D/C service for credit cards. Make sure the FI name is "Chase".

    To switch to D/C, open the Account Settings > Downloads and click Change Connection Type. The trick here is to click the Options button, even though it may appear to be grayed out. You will then see the option for Direct Connect.
    Quicken Mac Subscription; Quicken Mac user since the early 90s
  • DG65
    DG65 Member
    That worked. Thank you.
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