Unable to Update PNC

System

This discussion was created from comments split from: PNC Direct Connect not working.

Quicken Anja

Hello All,

Thank you for taking the time to report this error, though I apologize for the inconvenience.

Our teams are aware and have opened an escalation ticket for this. While the investigation remains ongoing, please refer to this Community Alert for any and all updates.

Thank you!

Joseph Kopchick

Can't connect with PNC Direct Connect 2/14/2022. It worked a couple of days ago.

Quicken Paloma

Hello @Joseph Kopchick, 

Thank you for reaching out to the Quicken Community. We apologize you are having this issue. Could you please elaborate further? What error codes or messages are you getting? 

-Quicken Paloma

LarryS102

Hello Joseph and Paloma. I'm having the same issue this morning with a failure to direct connect to PNC Bank. First, I received an error indicating Quicken could not establish an Internet connection. Now, I'm receiving an OL-293-A error, unexpected information was received from your financial institution. The connection to PNC Bank worked flawlessly yesterday.

Quicken Anja

Hello @LarryS102,

Thank you for reaching out to the Community and adding to this discussion to provide additional details, though I apologize that you are experiencing this.

If you haven't already, please take a moment to review and follow the error-specific troubleshooting instructions found in this support article regarding error OL-293.

I hope this helps!

BillM0109

Also OL-293-A here for PNC here this morning. Always comforting to not be alone.

RobinK76

Also an OL-293-A error for PNC bank this morning. First got the could not establish an internet connection message, then tried again and got the OL-293-A message, now getting an OL-294-A message.

flier

same here Quicken can not connect to pnc bank

Quicken Paloma

Hello @flier, 

Thank you for reaching out to the Quicken Comunity, although we apologize you are experiencing this issue. To clarify, are you also receiving an OL-293 error code? If another issue is being received please be specific. 

Thank you!

-Quicken Paloma

Jeff_C

I'm getting 294-A "Quicken cannot connect..." errors for PNC this morning. It was working for me yesterday. I know there are several PNC financial institutions available in Quicken - I'm using "PNC Bank - Direct Connect."

RookieUser

I am getting OL-294-A error message with PNC this morning. I too am using PNC Bank - Direct Connect.

fakebill

PNC bank is not connecting again after update. Waiting to see how long it takes them
to resolve the issue this time.

dgood

OL-294-A error with PNC Bank this morning after update to R38.30

Quicken Anja

Hello All,

Thank you for taking the time to report this error, though I apologize for the inconvenience.

Our teams are aware and have opened an escalation ticket for this. While the investigation remains ongoing, please refer to this Community Alert for any and all updates.

Thank you!

Qkenoldie

Can't connect to PNC for update. I can update all my other accounts.

RookieUser

This morning I commented that I couldn't connect. This afternoon, I had success. I hope others are finding that success also.