SunTrust - Truist Merger Malfunction

Whamrick

SunTrust Truist seems to be down again this morning. Can't connect with Quicken and can't sign in. Their big electronic merger was supposed to occur next weekend but apparently has started already. Has anyone found a way to update Quicken or contact Truist?

Quicken Jared

Whamrick said:

SunTrust Truist seems to be down again this morning. Can't connect with Quicken and can't sign in. Their big electronic merger was supposed to occur next weekend but apparently has started already. Has anyone found a way to update Quicken or contact Truist?

Hello @Whamrick, 

I am sorry to hear that you are having difficulty with connections today. Thank you for bringing this issue to the attention of the Quicken Community.

Are you noticing any error messages when your account(s) fail to connect? There is an Open Alert related to SunTrust-Truist that may be of interest to you. You can follow the thread below for more information and for any new developments related to this situation:

https://community.quicken.com/discussion/7908596/new-2-15-22-suntrust-bank-ol-293-a-ol-294-a-ol-297#latest

Feel free to reach out with any additional questions or concerns.

Thank you,

Quicken Jared 

denmarfl

So today is the day that the Suntrust offical change to Truist was to be completed...to include Online Banking.  Today I am not able to Connect via Direct Connect...error.... OL-332-A.

Not sure routing numbers have changed....or Internally Truist and Quicken will/are going to make needed chnages so connections can be made, or, nothing needs to be done and Truist is just having issues ....

Can someone Update us?