Issues with PNC Bank update

Question

After updating Quicken to latest version on 2/15/2022, updating PNC Bank accounts return a OL-293-A error and do not update.  When will this issue be addressed?

Quicken Jared · Answer

Hello @Stuart Bell,

I am sorry to hear that you are experiencing this error. Thank you for bringing this problem to the Quicken Community for additional support and discussion.

Some PNC Bank customers were receiving this same message recently in regards to an open alert. I am linking the thread below associated with this alert, which demonstrates that the problem has since been resolved:

https://community.quicken.com/discussion/7908598/resolved-2-16-22-pnc-direct-connect-ol-293-ol-297#latest

In your case, there are some additional steps that can be taken to work toward a resolution. First, save a backup by going to File > Copy or Backup File in the upper menu at the top of the screen while Quicken is open. Next, be sure to verify your account details by going through the instructions listed here:* Choose Tools menu > Account List.
* Click the Edit button of the account you want to verify.
* In the Account Details dialog, verify that the account settings in Quicken match the services currently provided by your financial institution and make changes, as necessary, so the information matches.
* If you make changes, try to connect to your financial institution again (Choose Tools menu > One Step Update).
* If everything looks correct or if the problem persists, continue with the next procedure.

Second, be sure to verify your password with these steps:* Choose Tools menu > One Step Update.
* Uncheck all options except for the financial institution that is reporting the error.
* Click the key icon to the right of the financial institution name.
* Enter your password.
* Click Update Now.

Finally, refresh your account information as explained below:* From your account register, select the Actions gear icon at the very top of your register (Ctrl + Shift + N).
* Select Update Now.
* Follow the on-screen instructions to complete the update.
* Repeat these steps for each financial institution experiencing this error.

I look forward to corresponding with you further about this.

Thank you,

Quicken Jared

Frankx · Answer

Hi @Stuart Bell

PNC had an issue yesterday in which Quicken users were getting the OL-293 error code, however that was corrected (see this LINK) and PNC is downloading correctly today.  You might want to shut down Quicken, then reopen it and try connecting again.  If it still does not connect - you should "report a problem" per the instructions on the above LINK.

Let me know how that goes.

Frankx