Error in downloading investments
I have my retirement accounts in Prudential. For over 15 years my accounts were updated to the penny. Recently I received an error message from Quicken that my password was no longer able to log me in. Sure enough I tried to log in to my account over the web and I was told my password had expired. This has been my pass for 15 years. So I changed the password and updated this new pass to Quicken. Now when i try to update my accounts Quicken says "The account is not authorized for this request [OL-306-A]. The only thing that has changed is the password. I called Prudential and was on the phone for two hours. Most of the operators told me they did not know what Quicken is (highly unlikely) and when i did reach the Quicken department the operator suddenly claimed she could no longer hear me; hello hello click. Wow Prudential is extremely inept! Can anyone here tell me how to make Quicken recognize my two retirement accounts?
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