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One Step Update slow

Just wondering if anyone else is experiencing very slow one step updates over the past week or so? Screen actually goes dark once or twice during the update process.
Seems like it started after the recent release. Thanks.


  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @iusdcm1

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. There have been other users with a similar issue. To obtain a better understanding could you please submit a bug report? 

    To do this select Help >Report a problem. 

    When you have a moment please submit a bug report and let us know!

    -Quicken Paloma
  • agarcia21
    agarcia21 Member
    The One Step Update has been taking a very long time to update lately. I would say for the past couple of months. It used to take less than 45 seconds to update 9 accounts. Now it takes more than 3 minutes.
  • koehlr
    koehlr Member
    yes mine takes about 5 minutes. Still now answers to the slow one step update
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Can you be a little more specific about which phase of OSU is slow?
    For example, my OSU updates in sequence
    • 4 banks and brokerages using Direct Connect in less than 1 minute
    • 3 banks using Express Web Connect in about 1 minute
    • a few online bills in about another minute
    • does not Sync to the Cloud (because I don't use this feature)
    Total Time: 2 - 3 minutes.
    How does that compare to your OSU experience? Which of these phases takes the most time?
    Additional questions:
    Where is your active Quicken data file located?
    In the default location, C:\Users\username\Documents\Quicken
    or someplace else (be specific)
    While Quicken is running, do you allow MS Onedrive, Dropbox or any other cloud backup service to actively access your quicken data file?
This discussion has been closed.