Capital One - Will it ever be fixed? Any shred of hope?

I have used Quicken since the early 90s. I have *never* experienced the kind of ongoing issue with downloading as I am with Capital One. I manage all my family's accounts at Capital One (7 in total) and this is just maddening. Despite the message which says "do not contact Capital One", I am prepared to in fact contact Capital One and explain exactly why I am moving all 7 accounts to another bank.
I am not going to follow any suggestions for "fixes" - despite my early adoption of Quicken, I am not tech-savvy and I shouldn't have to be with this supposedly user-friendly software.
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