Credit Card Balance is working backwards as of 2-1-22

LyndaF

When I enter a payment from checking to credit card, the balance in checking is correct. However, the credit card window shows that same payment under the Payment Column (correctly), but the balance is INCREASED by the payment amount (it should decrease). Also, every charge starting 2-1-22 is downloaded into the Charge Column, but causes the ccard Balance to DECREASE by each charge. Completely backwards. Prior to 2-1-22, all was working correctly. I've used Q for more years than I can count, and never encountered this problem.

Anyone else having this problem? If so, any suggestions how to fix it?

Lynda

volvogirl

First make sure you are sorted in Date order with the newest date at the bottom. If you are not then click the DATE Column heading to sort.
 
Sounds like you're running a credit balance. Is the balance in red or black? Look back through your transactions and maybe you'll spot one that was entered backward. Or a payment in the charge column or a charge in the payment column. Look around back where this first started happening.  Or maybe you are missing some charges? 

If the balance is in Black, it means you have a credit on the card.  Like if you overpaid the bill or got a refund for something you returned.   When you enter a charge it will reduce (decrease) the credit you have available on it.   And a payment will increase the balance.

Also make sure you have the right starting balance.  If it's zero you might need to add a beginning balance for when you started the account in Quicken.

 The credit card balance you OWE should be in RED. If the balance is Black then it's showing the credit card company owes you and you have a credit balance. And then when you make a payment it's like the cc owes you more. So you need to go back though your entries and find where the balance switched to black to being in your favor.

See this for more info.....

https://www.quicken.com/support/positive-black-balance-credit-card-account

LyndaF

Thank you! The dates were in the right order, but you are correct, there are 2 payments that got made that created the Balance color to go from red to black, so I will go back and research/fix that. I so appreciate your help! Lynda

DenainKC

This is happening to me. I added a new account and downloaded the information from the bank and it is reversed. The charges are showing as payments and the payments are showing as charges~!