BMO fails to setup to mobile

Question

Some time ago, Quicken went through setting up my BMO checking account to their "improved cloud service".  In that process, it removed the stored password on the laptop from the password vault ("no password required").   Since I didn't need to set up the account for mobile at that time, mobile services continued to work fine.   Unfortunately, a recent crash caused me to require setting up mobile services again.  Unfortunately, I can't set up any of the BMO accounts to mobile access because when I go to set up, laptop says "password cannot be validated".

Has anyone else encountered this problem and found a way around it?    Help!

Paul Smith
R38.30 ..  Premier Windows 10 Enterprize

Quicken Anja · Answer

Hello @Paul Smith2,

Thank you for reaching out to the Community and telling us about your issue, though I apologize that you are experiencing this.

At this point, we recommend that you reach out to Quicken Support directly for more extensive troubleshooting and possible escalation if they see fit.

I apologize that efforts from the Community were unable to resolve this for you.

Paul Smith2 · Answer

Jared -- The fact that a rejection of mobile setup occurs within a very short time (<1 second) after initiation of a request suggests to me that the issue is being triggered by Quicken -- not BMO.  The BMO accounts update normally in OSU in quicken.  If I were guessing, I would say that the quicken script to set up mobile can't communicate with BMO until some sort of password verification occurs, and since there is no password in the vault, it simply kicks out the request as being invalid.   Seeing that the issue you pointed me to has persisted for many months, it suggests to me that different eyes need to take a look at this...

Quicken Jared · Answer

Hello @Paul Smith2,

Thank you for keeping in contact with me and providing additional information about what's happening. I am sorry that the issue is continuing.

Just so I am clear: the "new and improved cloud service" was being promised by Bank of Montreal, correct?

Also, there is currently an Open Alert with respect to Bank of Montreal that may be affecting mobile accounts, as well. You can follow this thread, linked below, for additional information and updates:

https://community.quicken.com/discussion/7899767/ongoing-2-24-22-bank-of-montreal-bmo-returns-cc-501-internal-api-error#latest

I hope that is helpful, and feel free to reach out with any additional questions or concerns.

Thank you,

Quicken Jared