Express Web Connect is used on ESSA Bank & Trust accounts and will not download transactions.

Question

Tried the Quicken Reset Account and Deactivate functions many times and they do not correct the issue. What is strange,  it will download the current bank account balance, but nothing else. No error codes are indicated.......this has been happening for the last 2 months. Called support and they could not help with the issue and told me to call back and gave me a ticket #.   Does anybody have any suggestions? Need Help!

Frankx · Answer

Hi @DGG47,

From this latest post, it sounds like this is a financial institution problem, rather than a Quicken one.  If you are seeing some transactions (the paper checks that have cleared) but not all (the EFT's) that suggests that the data being sent by the bank is incomplete.

I suggest that contact the bank and report this issue.  Let us know how that goes.

Frankx

DGG47 · Answer

Thanks for alerting me to the similar Wells Fargo issue. 
  What I have noticed after not manually clearing the transactions for over a week, the only transactions that are being downloaded are ones where a physical check was written for the transaction and posted to the account. No EFT's to or from the account are being downloaded.  
  I had also set up a separate account at the suggestion of support to check and test and the same thing happens......it only will download the physical written checks that has posted to the account .......no EFT's are downloaded when performing an update, even thou I know that they have already cleared and been posted to the account.

DGG47 · Answer

Thank you for the suggestion. I just gave it a try and had no luck.  
 Checking the account from my mobile phone app, I know that several transactions are shown there that are not being updated by Quicken. I have purposely not manually cleared them in Quicken during this effort to solve the problem.