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Quicken Classic for Windows
Errors and Troubleshooting (Windows)
Error message while syncing to Quicken Cloud
Mgeorge2001
I received the message "Quicken encountered a server-side error while syncing your data [HTTP-504]. I also found the software added an adjusting balance to a date two months ago that I did not add. I am running Quicken Release R38.30.
Find more posts tagged with
QWIN - Mobile/Web Sync
Accepted answers
Quicken Anja
Hello
@Mgeorge2001
,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
If you haven't already, I suggest
resetting your cloud data
and see if that may make a difference. However, before doing so, first, verify that the
Dataset name
and the
File name
match each other identically by navigating to
Edit > Preferences > Quicken ID & Cloud Accounts
(
see below
).
If they do not match, please click
Edit dataset name
and change the Dataset name to match the
File name exactly the same (
do not copy the file extension: ".QDF"
).
Then, click
OK
in the preferences window and proceed to save a backup (
just in case
). From there, please follow the steps below to
reset your cloud data
.
Navigate to
Edit
Preferences...
Mobile & Web
Make sure sync shows it's
ON
and click on
Reset your cloud data
On the following screen you can leave the preselected option for "
No, just reset my Cloud data
", type
Yes
in the entry field to confirm, and click
Reset
Wait for the sync reset to finish
Navigate to the
Mobile & Web
dropdown menu
Select
Cloud Sync
to resync your data and to make sure no errors occur
Once that is done, see if the issue still persists.
Let us know how it goes!
Mgeorge2001
Thank you.
All comments
Quicken Anja
Hello
@Mgeorge2001
,
Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.
If you haven't already, I suggest
resetting your cloud data
and see if that may make a difference. However, before doing so, first, verify that the
Dataset name
and the
File name
match each other identically by navigating to
Edit > Preferences > Quicken ID & Cloud Accounts
(
see below
).
If they do not match, please click
Edit dataset name
and change the Dataset name to match the
File name exactly the same (
do not copy the file extension: ".QDF"
).
Then, click
OK
in the preferences window and proceed to save a backup (
just in case
). From there, please follow the steps below to
reset your cloud data
.
Navigate to
Edit
Preferences...
Mobile & Web
Make sure sync shows it's
ON
and click on
Reset your cloud data
On the following screen you can leave the preselected option for "
No, just reset my Cloud data
", type
Yes
in the entry field to confirm, and click
Reset
Wait for the sync reset to finish
Navigate to the
Mobile & Web
dropdown menu
Select
Cloud Sync
to resync your data and to make sure no errors occur
Once that is done, see if the issue still persists.
Let us know how it goes!
Mgeorge2001
Thank you.
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