Chase Freedom credit card not downloading any transactions

Howard Hoffman

Hi,

I have 2 accounts. The other one is working. However, the Chase Freedom credit card does not. I have reset the connection, de-activate online and re-activate it. Nothing works.

Please help

Quicken Paloma

Hello @“Howards Hoffman”, 

Thank you for reaching out to the Quicken Community. We apologize you are having this issue. Could you please let us know what error codes or messages you are receiving? Also, what connection method are you using for this particular account? 

Please elaborate further. Thank you! 

-Quicken Paloma

Howard Hoffman

There is no error message. No transaction will be downloaded. But no error message

Quicken Paloma

Hello @“Howard Hoffman”, 

Thank you for your response. Could you please let us know what connection method you are using? 

To check this select Tools >Account List >Edit account details > Online Services. 

When you have a moment please let us know! 

-Quicken Paloma