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When using Truist billpay (BBT-Online), check number is not downloaded

After the Suntrust to Truist conversion, I reconnected my accounts to the BBT-Online FI as per their instructions.  Direct Connect, bill pay, downloads all work fine.  I sent a payment out.  Rather than getting a check number back as Suntrust used to do, it placed "Sent" in the check number field.  When the check cleared and was downloaded, the check number was not included and remained as "Sent".  However, going online showed that it had a check number.  I've notified Truist of this issue but wondered if there was a way better do this than to go online, lookup the check number, and updated it in the register.


  • Quicken Paloma
    Quicken Paloma Alumni ✭✭✭✭
    Hello @JohnA

    Thank you for reaching out to the Quicken Community. We apologize you are having this difficulty. Since you are using Direct Connect as a connection method there is not much that can be done on our (Quicken) end. Until a solution is implemented by the bank, the workaround would be the one being used at the moment. Pardon the inconvenience. 

    If you have any other questions or concerns please let us know. 

    -Quicken Paloma
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