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When using Truist billpay (BBT-Online), check number is not downloaded
JohnA Member ✭✭✭
edited April 2022 in Paying Bills, Online Billers & Reminders (Windows)
After the Suntrust to Truist conversion, I reconnected my accounts to the BBT-Online FI as per their instructions. Direct Connect, bill pay, downloads all work fine. I sent a payment out. Rather than getting a check number back as Suntrust used to do, it placed "Sent" in the check number field. When the check cleared and was downloaded, the check number was not included and remained as "Sent". However, going online showed that it had a check number. I've notified Truist of this issue but wondered if there was a way better do this than to go online, lookup the check number, and updated it in the register.
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