one step update not working properly AND unable to add new credit card

karenscomets

Since about mid Feb, some of my accounts update -- but not all. It looks like it might have worked ok today, (March 6) but any transactions between about Feb 20 and yesterday didn't process so I had to add them manually.
Also, I have two cards with new numbers. Quicken is not adding those accounts. it says "it's not your fault." but I've been trying for over a week now one is Capital one and the other is Marcus by Goldman Sachs.

Quicken Jared

karenscomets said:

Since about mid Feb, some of my accounts update -- but not all. It looks like it might have worked ok today, (March 6) but any transactions between about Feb 20 and yesterday didn't process so I had to add them manually.
Also, I have two cards with new numbers. Quicken is not adding those accounts. it says "it's not your fault." but I've been trying for over a week now one is Capital one and the other is Marcus by Goldman Sachs.

Hello @karenscomets, 

I am sorry to hear that this issue with one step updates is affecting you. Thank you for reaching out to the Quicken Community and bringing this problem to our attention.

Currently, there are open alerts related to both Capital One and Marcus by Goldman Sachs and difficulties with connecting to online banking services, as you have described. I am linking discussions regarding both, respectively, just below:

https://community.quicken.com/discussion/7900427/ongoing-3-1-22-capital-one-cc-901-501-502-or-prompt-to-re-authorize-accounts#latest

https://community.quicken.com/discussion/7909196/new-2-24-22-marcus-by-goldman-sachs-fdp-101-script-error#latest

You can follow these threads for additional updates and information regarding the situation. 

I hope this is helpful, and feel free to reach out with any questions or concerns.

Thank you,

Quicken Jared