Quicken Deluxe fails to start (Hangs) after installing R39 23

flier
flier Member ✭✭✭
edited November 2022 in Errors and Troubleshooting (Windows)
on first startup quicken is hanging have to close quicken then restart the program to get it to run.

Comments

  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Do you have Controlled Folder Access enabled?

    FAQ: Windows Defender & Controlled Folder Access — Quicken
    Quicken Subscription HBRP - Windows 10
  • flier
    flier Member ✭✭✭
    Controlled Folder Access is set to off
  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Have you tried starting Quicken by holding down the Control key, so a data file is not opened? If Quicken starts normally, try opening your data file. If it hangs, try validating your data file.
    Quicken Subscription HBRP - Windows 10
  • flier
    flier Member ✭✭✭
    validating data file shows no errors after quicken hangs and i close it and restart it it will start fine the rest of the day
  • flier
    flier Member ✭✭✭
    Source
    Quicken Windows

    Summary
    Stopped responding and was closed

    Date
    ‎3/‎17/‎2022 8:48 AM



    Description
    A problem caused this program to stop interacting with Windows.
    Faulting Application Path: C:\Program Files (x86)\Quicken\qw.exe

    Problem signature
    Problem Event Name: AppHangB1
    Application Name: qw.exe
    Application Version: 27.1.39.23
    Application Timestamp: 6229f6d0
    Hang Signature: 6a8d
    Hang Type: 134217728
    OS Version: 10.0.22000.2.0.0.256.48
    Locale ID: 1033
    Additional Hang Signature 1: 6a8deb77c88e522abe89062443cc0f92
    Additional Hang Signature 2: bcf1
    Additional Hang Signature 3: bcf1df7bbf2f68490e001ddb01d3579a
    Additional Hang Signature 4: 6a8d
    Additional Hang Signature 5: 6a8deb77c88e522abe89062443cc0f92
    Additional Hang Signature 6: bcf1
    Additional Hang Signature 7: bcf1df7bbf2f68490e001ddb01d3579a
  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    What is the full path to the folder that contains your Quicken data file on the hard drive? Are you using OneDrive, Dropbox or Google Backup?
    Quicken Subscription HBRP - Windows 10
  • flier
    flier Member ✭✭✭
    edited March 2022
    D drive Quicken Backup
    this has been the same path for quicken backup since i install quicken years ago
    also if i restart the computer Quicken hangs then i close and restart Quicken and it works again
    after restart and holding down the Control key Quicken still hangs on first start
  • flier
    flier Member ✭✭✭
    seems to be a problem with quicken and windows defender turning Off windows defender, lets quicken start for me also i am running win 11
  • Greg_the_Geek
    Greg_the_Geek Quicken Windows Subscription SuperUser ✭✭✭✭✭
    Guess you missed my first reply to you.
    Quicken Subscription HBRP - Windows 10
  • flier
    flier Member ✭✭✭
    i have Controlled folder access turned off
  • flier
    flier Member ✭✭✭
    i set a exclusion in windows defender for quicken every thing works now.
This discussion has been closed.

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