Unable to download transactions from Fountain Trust - past reconciliations are wrong

mkmaze

I have been unable to download transactions from The Fountain Trust Company since 2/14/22. I have been adding the transactions manually. When I try to reconcile the account the starting balances are all off - 6 accounts are all wrong. I have removed the automated download and tried to reactivate, but it tells me the problem is not with me. There is no error code. Can someone tell me what the problem is or how to fix it? manually entering 6 accounts and not being able to reconcile properly is a huge time drain.

Ps56k2

still shows as supported - you could try the Edit Account - Deactivate Online and then the Setup Online connection

42678    42678    42678    The Fountain Trust Company   
http://www.fountaintrust.com/    765-793-2237   
https://web9.secureinternetbank.com/pbi_pbi1151/login/074904860    ACTIVE
BANKING,ACCOUNTINFO&EXP-WEB-CONNECT