Unable to download transactions from Fountain Trust - past reconciliations are wrong

I have been unable to download transactions from The Fountain Trust Company since 2/14/22. I have been adding the transactions manually. When I try to reconcile the account the starting balances are all off - 6 accounts are all wrong. I have removed the automated download and tried to reactivate, but it tells me the problem is not with me. There is no error code. Can someone tell me what the problem is or how to fix it? manually entering 6 accounts and not being able to reconcile properly is a huge time drain.


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