No billing or account management access

BillieB0B

As per the membership renewal notification, I visited the linked FAQ. This one hhttps://www.quicken.com/windows-faq#:~:text=How do I manage my Quicken subscription membership?
....tells me I should be able to, but signing into quicken.com My Account only offers Sign In & Security and Personal Info options. It is a very simple portal and no other links.

I want to see as quoted "product version, your date of activation, and your subscription expiration date. You can also manage your subscription renewal settings".

Anyone please?

Quicken Jared

BillieB0B said:

As per the membership renewal notification, I visited the linked FAQ. This one hhttps://www.quicken.com/windows-faq#:~:text=How do I manage my Quicken subscription membership?
....tells me I should be able to, but signing into quicken.com My Account only offers Sign In & Security and Personal Info options. It is a very simple portal and no other links.

I want to see as quoted "product version, your date of activation, and your subscription expiration date. You can also manage your subscription renewal settings".

Anyone please?

Hello @BillieB0B,      

I am sorry for any frustration or confusion you have experienced with regard to this issue. Thank you for seeking assistance here on the Quicken Community.

It sounds like you are looking for the 'Subscriptions' menu option that appears once you log into Quicken.com with your QuickenID and associated password. Have you tried signing in with a different browser? I am providing a screenshot of the menu item I believe we are both referring to in order to bring about further clarification.




I hope this is helpful.

Thank you,

Quicken Jared 

Quicken Jared

BillieB0B said:

As per the membership renewal notification, I visited the linked FAQ. This one hhttps://www.quicken.com/windows-faq#:~:text=How do I manage my Quicken subscription membership?
....tells me I should be able to, but signing into quicken.com My Account only offers Sign In & Security and Personal Info options. It is a very simple portal and no other links.

I want to see as quoted "product version, your date of activation, and your subscription expiration date. You can also manage your subscription renewal settings".

Anyone please?

Hello @BillieB0B,      

I am sorry for any frustration or confusion you have experienced with regard to this issue. Thank you for seeking assistance here on the Quicken Community.

It sounds like you are looking for the 'Subscriptions' menu option that appears once you log into Quicken.com with your QuickenID and associated password. Have you tried signing in with a different browser? I am providing a screenshot of the menu item I believe we are both referring to in order to bring about further clarification.




I hope this is helpful.

Thank you,

Quicken Jared 

BillieB0B

Brava! That did it, Chrome, blech but it works, ty ty.

Quicken Jared

BillieB0B said:

Brava! That did it, Chrome, blech but it works, ty ty.

@BillieB0B, 

I am glad to hear the menu is appearing as expected. Thanks for taking the time to follow up and let us know everything is working normally.

Feel free to reach out any time with additional questions or concerns.

Thank you,

Quicken Jared