Why are credit card charges downloading as payments?

Without warning, the charges for one of my Visa cards are now posting in the as payments column

Answers

  • NotACPA
    NotACPA SuperUser ✭✭✭✭
    Which bank issued your card, as shown in the Financial Institution column at TOOLS, Account List?
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • RobbieBowtie
    RobbieBowtie Member ✭✭
    SEFCU (Master Card)
  • Quicken Jared
    Quicken Jared Moderator mod
    edited March 31
    SEFCU (Master Card)
    Hello @RobbieBowtie

    I am sorry to hear about this problem with charges being downloaded as payments. Thank you for drawing our attention to this issue.

    It would help us investigate this error if you were to submit information logs by going to Help > Report a problem... in the upper menu at the top of the screen. You will then be able to provide screenshots and a brief description of the issue. We will not be able to provide updates or responses regarding this investigation, but it will assist greatly in working toward a resolution.

    Feel free to reach out with any additional questions or concerns.

    Thank you,

    Quicken Jared 
  • RobbieBowtie
    RobbieBowtie Member ✭✭
    Jared,
    Downloaded today and all the transactions entered correctly, required deleting all the incorrect entries. ???
  • NotACPA
    NotACPA SuperUser ✭✭✭✭
    It's unlikely that Q had time to do anything about your issue.  It's likely  that SEFCU had a problem, and corrected it on their end.
    Out of curiosity, how many transactions did you have to delete?
    Q user since DOS version 5
    Now running Quicken Windows Subscription, Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • RobbieBowtie
    RobbieBowtie Member ✭✭
    40+ going back to early February
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