Why are credit card charges downloading as payments?

RobbieBowtie

Without warning, the charges for one of my Visa cards are now posting in the as payments column

NotACPA

Which bank issued your card, as shown in the Financial Institution column at TOOLS, Account List?

RobbieBowtie

SEFCU (Master Card)

Quicken Jared

RobbieBowtie said:

SEFCU (Master Card)

Hello @RobbieBowtie, 

I am sorry to hear about this problem with charges being downloaded as payments. Thank you for drawing our attention to this issue.

It would help us investigate this error if you were to submit information logs by going to Help > Report a problem... in the upper menu at the top of the screen. You will then be able to provide screenshots and a brief description of the issue. We will not be able to provide updates or responses regarding this investigation, but it will assist greatly in working toward a resolution.

Feel free to reach out with any additional questions or concerns.

Thank you,

Quicken Jared 

RobbieBowtie

Jared,
Downloaded today and all the transactions entered correctly, required deleting all the incorrect entries. ???

NotACPA

It's unlikely that Q had time to do anything about your issue.  It's likely  that SEFCU had a problem, and corrected it on their end.

Out of curiosity, how many transactions did you have to delete?

RobbieBowtie

40+ going back to early February