Problem logging into First Republic - Digital Banking after adding account

asherfamily1

I recently opened an additional account at First Republic.  Since I added the account to Quicken, I have been unable to sync.

The first time I tried, transactions for the new account only were downloaded, even though the transaction was a transfer between two First Republic accounts.

Since then, I have tried all of the following multiple times::

-   Deactivate, remove name, and then relink (that piece goes fine, but when I try to download transactions, there is a message that Q unable to connect with First Republic)

- Used both First Republic Bank (didnt work) and First Republic - Digital Banking, choosing Direct Connect as an Advancd Option)

- Manually saved password, since processes above did not do so

- Spoken with First Republic help desk

On the most recent attempt, I received an OL-294-A error message, with a note on each account saying the online balance was $0.00 as of 4/8/2027 (not a typo) 

At this point, I'm about ready to start tearing my hair out.  Any suggestions from the Community?  You've always come through for me before

asherfamily1

It turns out that, for some reason, my system cannot handle Direct Connect.   I selected First Republic - Digital Banking as my institution, chose Web Connect under Advanced Options, and problem solved!