Unable to connect to Connections Credit Union after website update

CCU (Connections Credit Union) recently updated their website. Ever since then, I've been unable to download transactions. I've tried resetting and deactivating the service.

Now when I try to set up One Step Update, I get an error (it's not your fault), and no path foward.

Please help!

Comments

  • Quicken Jared
    Quicken Jared Moderator mod
    samw said:
    CCU (Connections Credit Union) recently updated their website. Ever since then, I've been unable to download transactions. I've tried resetting and deactivating the service.

    Now when I try to set up One Step Update, I get an error (it's not your fault), and no path foward.

    Please help!
    Hello @samw

    I am sorry to hear about this issue with account connections, and this error affecting the linking to online banking services. Thank you for seeking assistance here on the Quicken Community.

    If it has been more than 24-48 hours since this problem first emerged, I recommend reaching out to Quicken support using the contact information provided in the link provided here. Additionally, you can read more about this issue in the article linked here.

    I hope this is helpful, and feel free to reach out with any additional questions or concerns.

    Thank you,

    Quicken Jared 
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited April 13
    samw said: CCU (Connections Credit Union) recently updated their website.
    what's their website URL - as there are a couple of similar CCU named entries -
    Are you using Quicken One Step Update - or manually downloading from the CCU online website ?
    03657    03657    03657    Connections Credit Union    https://www.cuconnect.org/
    208-233-5544    https://onlinebanking.connectidaho.org/    ACTIVE
    BANKING&WEB-CONNECT
    BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT
    QWin Deluxe Subscription - Win10
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