Update troubleshoot

rsbonge
rsbonge Unconfirmed, Member ✭
edited May 15 in Installing and Updating (Windows)
My Quicken updated overnight. It is asking reinstall the correct version. I am using the correct password (yes - double and triple checked) and it is not allowing me in. If I click on Forgot Password?, nothing happens. Thoughts?

Answers

  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭
    Please give us the exact error message you are seeing.

    Is this your Quicken ID password or a data file password that you normally enter every time you start Quicken?
    QWin Premier subscription
  • rsbonge
    rsbonge Unconfirmed, Member ✭
    I don't know. It has never happened before.
  • rsbonge
    rsbonge Unconfirmed, Member ✭
    Tried to copy and paste a screenshot, but it won't let me.
  • Jim_Harman
    Jim_Harman SuperUser ✭✭✭✭✭
    I suggest you contact Quicken support using the link from the Quicken.com website.
    QWin Premier subscription
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